Refund policy

Return & Refund Policy

We hope you love your purchase from NJB Studios Press. If there is a problem with your order, please contact us and we'll be happy to help.

Returns

Unused and unopened items may be returned within 30 days of delivery. Items must be returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Signed Books

Author-signed books are final sale and cannot be returned or exchanged. If your signed book arrives damaged or you receive the wrong item, please contact us so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging.

If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered the shipping process.

Contact Us

For questions about a return, refund, or order issue, please contact NJB Studios Press through the contact information provided on our website.